Cliniques universitaires Saint-Luc

Hospitalisation

Patients'rights and obligations in hospital

Your health and wellbeing are our main concerns. Quality, in all its aspects, is always our goal.

For us, respect for patients means

• Meeting you with courtesy and warmth, on admission and throughout your stay in hospital.
• Respecting your social, cultural and religious preferences.
• Introducing ourselves to you clearly as who we are.
• Keeping you suitably informed and answering your questions, in your native language wherever possible or in an international language.
• Listening to you carefully and discreetly, and guaranteeing confidentiality.
• Respecting your privacy and intimacy.
• Respect for human dignity and looking to adopt the right behaviour are values to which we pay particular attention.

In terms of care quality, we undertake to

• Give high-quality care at the forefront of medical technology, using techniques that we endeavour to develop through our teaching missions.
• Ensure that you receive global care in all medical disciplines, and continuity of care in both human and social terms.
• Ensure that your medical file remains completely confidential.
• Ask you for your consent, informed where necessary, for further treatment and care offered to you, or, if you cannot give your consent, inform your representative equally thoroughly.
• Make a point of working with your GP, keeping him/her involved of any major change in your state of health if you wish.
• Follow up as soon as possible any request from you for your file to be transferred to your GP or any other establishment or doctor you may mention to us.
• Through these points, we undertake to respect the law of 22 August 2002 concerning patients' rights.

Thank you for participating in

• Our teaching mission: for welcoming students and trainees in various medical, nursing and paramedical disciplines.
• Our research mission: if a doctor offers you an opportunity to participate, he will give you all the information necessary to make your decision in complete freedom and knowledge and in accordance with the Law of 7 May 2004 concerning experiments on human beings.
• The generosity between citizens, by agreeing to organs or tissue being taken from your body after death with transplantation in mind.

We ask for respect from you

• For everyone working in Cliniques Universitaires Saint-Luc, regardless of capacity or qualifications. By respecting our work, you will help us make the most of our professional capacity for listening and sharing. Your courtesy will help us understand your requests and take any corrective action needed.
• For other patients, who also wish to benefit from a high-quality environment, support from relatives and moments of rest and relaxation.
• For institution that has welcomed you, its equipment and installations, and its organisational requirements.
• We thank you for keeping appointments and for providing information useful for your treatment and for our administrative departments.
• We thank you for respecting visiting hours. These hours have been decided on and limited according to the specific nature of the department, and with your peace and that of other patients in mind.

All Cliniques staff members make every effort to give you a stay of optimum quality. If however you have any remarks, suggestions or complaints concerning your stay, please contact the Cliniques Mediator.

Write to: The Mediator
Cliniques Universitaires Saint-Luc
10 Avenue Hippocrate
B-1200 Brussels

Mediator: mediateur-stluc@uclouvain.be - 02 764 11 26