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During your stay

If you have been admitted by the Emergency service

You will receive a mail from the Admissions service inviting you to normalize your administrative record (main hall - Route 260). The desk is open from 8 a.m. to 5 p.m. Please take with you all information or documents regarding your insurability.

Down payment renewal

If you stay more than 7 days, you will receive a down payment renewal demand every week, unless you are member of an insurance company with which we have an agreement. Please come down to settle the amount at the Admissions desk in the main hall (Route 260).

Your arrival in the care unit

Every room is equipped with toilet, and a shower in some units. Sanitary facilities are available in your care unit. Every patient has a cabinet which can be locked with a key. Your room (page available in french) also has a television, a fridge, a telephone and an internet connection.

The toilet in your room is not available to visitors. Public bathrooms for visitors stand near the elevators.

Are you leaving your room temporarily?

Do not forget to:

  • Tell the nurse;
  • Put on a dressing gown, robe or tracksuit;
  • Lock up personal possessions;
  • Take the key with you or hand it to a nurse;
  • Close your bedroom door.

You may not leave the hospital premises.

Use of the mobile phone

You can use your mobile phone but please use it parsimoniously to preserve the peace of the hospital and respect the others, who might be bothered by your phone call, such as your bedroom neighbor.

"A Smoke-Free Hospital"

The Cliniques universitaires Saint-Luc is member of the Global Network for Tobacco Free Healthcare Services. You can only smoke in the designated area near the main entrance. If you want to, you can request smoking cessation assistance to the care team.

Read the leaflet "Smoke-free hospital" (in French).

Accompanying party housing

If you want one of your relative to stay the night at your side, an extra bed can be installed but only in specific rooms. In Pediatric service, all rooms (individual or shared rooms) have enough space for a parent to spend the night with his/her child. The cost of the night for an accompanying person is shown on page 6 of the document "Explanations about the admission declaration" (in French) you receive when being admitted. If you want one of your relative to stay the night at your side, an extra bed can be installed but only in specific rooms. In Pediatric service, all rooms (individual or shared rooms) have enough space for a parent to spend the night with his/her child. The cost of the night for an accompanying person is shown on page 6 of the document "Explanations about the admission declaration" (in French) you receive when being admitted.

Your relatives can also stay in le Roseau, located in the immediate vicinity of the Cliniques universitaires Saint-Luc.

Meals

Meals are served:

  • Between 8 a.m. and 9 a.m. (breakfast)
  • Between 12.30 p.m. and 1.15 p.m. (midday meal)
  • Around 6 p.m. (evening meal)

Beverages are provided with the meals.

The weekly menu is displayed in your care unit. You can express certain wishes by completing the document you will find in the annex of the hospitalization booklet.

You can order Take Away meals by calling the Medoc restaurant at +32 2 764 12 45.

There are fresh water bottle dispensers at your disposal on every floor of the hospitalization tower.

Visitors

Relatives and friends are welcome. For you comfort and the well-being of other patients, you are asked to respect visiting hours: every day from 1 p.m. to 9 p.m.

For patients in individual rooms, visits are allowed from 11 a.m. to 9 p.m.

Please note that Maternity, Pediatric and Intensive care services have their own designated visiting times. They are displayed at the entrance of said services.

To guarantee quality patient care, please ask your family and friends to

  • Leave the room during treatment or doctors’/paramedics’ visits;
  • Avoid too long visits;
  • Limit the number of visitors to a maximum of 2 or 3 per patient in order to not disrupt your resting or other patients’ rest.

Please stick to visiting hours.

Flowers are welcome except in the units and rooms for immunocompromised patients and in the acute-care sectors, such as neonatology, intensive care and the labor room. Potted plants are forbidden in all areas where patients are being treated.

Taking care of you and your health

Staff

Many different staff members work together to welcome and care for you. Here are a few tips on how to recognize them:

Work clothes (dresses, blouses and pants)

  • White (doctors, nurses, paramedics, dieticians)
  • White, blue collar (health care assistants, nursery nurses, stretcher bearers)
  • White, green collar (administrative nurse aides)
  • Blue tunic, white trousers (logistical assistants)
  • White, beige collar (administrative dietician aides)
  • White, yellow collar (managers)
  • Yellow (maids)
  • Beige (porters, cleaners)

Identification badges

  • Red letters on white background (medical staff)
  • Blue letters on white background (nursing staff)
  • Black letters on white background (administrative, technical and catering staff)
  • White letters on red background (medical interns)

Healthcare associated infections

You are in good hands here!

A recent Belgian study showed that 6 % of hospitalized patients develop an infection during their stay in a hospital. The situation in Belgium is entirely comparable to that in other European countries. Many infections cannot be avoided because they affect certain patients who are frail and sensible as a result of their illness. However, some infections can be avoided by means of good hand hygiene. Since 2004, we successfully participate in national hand-hygiene campaigns.

Promote hand hygiene in orders to avoid healthcare associated infections

You can also play an active role in preventing infections by collaborating with doctors, nursing and paramedic staffs during your treatment. Talk to the doctors, the nurses and the paramedical staff about the importance of hand-hygiene. Do not hesitate to ask them if they have disinfected their hands before your treatment. Indicate also how much you appreciate their disinfecting their hands. Finally you can yourself prevent the transmission of germs by washing your hands properly and regularly with soap and clean water after going to the bathroom and before meals. Cover your mouth and nose with a tissue when you cough, sneeze or blow your nose. Immediately after use throw the tissue away and wash your hands.

Infections control and prevention staff: 02 7646733

Know more about infections control and prevention in the hospital (in french)

Philosophical or religious support

Your philosophical or religious beliefs are scrupulously respected. A minister of religion or a secular counsellor will pay a visit only to those who want to. You can make the request to the care team.

Social service

The social service can help you for a certain number of procedures relating to social security and social welfare such as:

  • Implementing compensation procedures in the event of a “private life” accident, car-accident, work-related accident, etc.;
  • Depending on your financial situation, obtaining a preferential status from the INAMI/RIZIV (Beneficiary of an increased intervention, households in difficult financial situation, care packages, etc.);
  • Submitting an application for assistance to the Public Centre for Social Welfare (medical card, billing, etc.);
  • Applying allocations for disability benefits, assistance for the elderly, family allowance, etc.;
  • Preparing your leaving the hospital by agreement with the medical team.

Your child is hospitalized for a long period of time?

L ’École Escale can help him/her continue his/her schooling.