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Before your stay

Planning your stay

Your doctor decides, with your consent, your admitting to the hospital.

  • For any hospitalization in a surgical service, in Gastroenterology or in Neurology, you will be contacted by the hospital stay planning Service within 3 working days before your consultation to set together the date of your admission (7 days for Gastrology and Neurology). We strongly advise you to use this time to identify any possible organizational constraint. The doctor will electronically transmit all necessary information to the hospital stay planning Service.
  • If it is a hospitalization in Cardiac surgery, in Neurosurgery, in Oncology or in Internal medicine, except for Gastroenterology and Neurology, you will receive the admission date from the service concerned.

Contact details of the hospital stay planning Service

You will receive a confirmation E-mail telling you when (date and time) and where you will be expected to arrive. Note that for every surgery, there is a preoperative consultation with the Anesthesiology service (route 361). We would like to draw your attention on the fact that if you do not attend the appointment, the intervention will not take place.

To know more about the preoperative consultation, read the following document (in french).

If the surgical intervention takes place the day of your admission, you have received an important document about preoperative shower (in french). Read it carefully and ask information to your pharmacist if necessary.

Knowing your medicine is important

To ensure additional safety to your treatment, it is important to let the medical and nursing staff know precisely which medications you usually take. The goal behind that is to avoid medication errors such as drug interaction, overmedication or omission while adapting your treatment. As a patient, and with the help of the caregivers, you have an active role to play in the sound management of your medication.

Download the form “Soyez acteur de votre santé : connaissez vos médicaments”

Your room and the cost of your hospitalization

In any case you will receive a mail with all information regarding your choice of room and its cost. You can choose between a private room (subject to availability at the time of your admission) and a two-bed room (sometimes four in the 71 Unit).

This mail will also give you information so that you can determine your insurability, eventual steps you must take with your insurance company and the amounts at your expense when being admitted, according to your admission and the room of your choice.

The cost and the price of a room being borne by the RCAM, the staff of the Commission, the European Parliament and the European Council is exempted from presenting an estimate because the Cliniques universitaires Saint-Luc has given them this information by convention.

All rooms have standard equipment.

You are gladly invited to inform your employer and your health mutual about your hospitalization.

Insurance card: Assurcard or Medicard

If you are holder of an insurance card Assurcard or Medicard, all the procedures can be done on the day of your admission by presenting your card (Assurcard terminal or at the counter for Medicard) and you will be exempted from paying a deposit which will be directly paid by your health insurance.

For the other insurance companies, you must ask the management of the costs by your insurer beforehand.

Packing your bag

Here are a few things that will help make you comfortable
  • Toiletries (towels, washcloth, toothbrush, soap, razor, bathrobe, hairbrush, etc.);
  • Night garment (slippers, dressing gown or tracksuit for moving around in the hospital);
  • List of current medicine and dietary guidelines.
Bring in enough items to occupy your free time:
  • Books, crosswords, laptop, writing paper, pen, games etc.
  • Pens and schoolbag for younger patients.

Providing security

Cliniques universitaires Saint-Luc has an active anti-theft policy. However it is difficult to monitor all the comings and goings in the hospital. Cliniques universitaires Saint-Luc will not be liable for any loss, theft or damage of valuables.

We would advise you not to bring in valuables such as

  • Jewelry, expensive watches, etc.
  • Large sums of money (card payments are accepted and indeed encouraged).

A box is available free of charge at the Admissions service to drop off small objects. Withdrawals from the box are allowed from 8.30 a.m. to 4.30 p.m. or by appointment. Cash deposit is not allowed. However, there is a checkout in the main hall where you can leave money (route 262, Monday to Friday, 7.30 a.m. - 12.15 p.m. and 1 p.m. - 5 p.m.). Money will be transferred for amounts excessing 50 euros.

Admissions service: Tel. +32 2 764 15 44 - E-mail :

You live far away? You live alone and you cannot go back home straightaway?

Le Roseau welcomes you the day before your hospitalization or after your exiting the hospital. More information and registration details are available via its website.

Any question?

  • About your medicine or you preoperative consultation with the Anesthesiology service? Please contact the Consultation service: +32 2 7641782
  • About your intervention date and preoperative appointments or modify your room choice? Please contact the hospital stay planning Service.
  • About your insurability, down payments, procedures on the day of your admission?
    The Admissions reception staff will be happy to assist you.
    • Monday to Friday in the main hall from 6.45 a.m. to 5.30 p.m.
    • Monday to Friday in the entry hall of the AIE (Albert I and Queen Elisabeth Institute), 7.30 a.m. - 12.30 p.m. and 1.30 p.m. - 4 p.m.
    • By phone at +32 2 764 15 51 from 8 a.m. to 5 p.m.
    • By E-mail: or visit the web page of the service.