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Patient Rights and Responsibilities

Your Rights

  • You receive quality care
  • You receive clear information
  • You give your consent for a treatment
  • The health care providers compile a medical file
  • Your private life is respected

Your Responsibilities

  • You provide accurate and complete information about your identity
  • You respect the internal rules of the Cliniques universitaires Saint-Luc
  • You follow the medical recommendations of the health care providers
  • You respect the employees of the Cliniques universitaires Saint-Luc
  • You treat the equipment and the facility with due care

What happens in the event of non-compliance with these rules?

Rights
All the employees of the Cliniques universitaires Saint-Luc are committed to providing maximum efforts to ensure you a quality stay.
However if you think one of your rights as patient has been infringed, you can contact the Mediation service who will listen to you and give you information. If you cannot resolve an issue with a professional, the Mediation service can intervene by playing a role of mediator.

Responsibilities
Any improper behavior could lead, if necessary, to your exclusion of the Cliniques universitaires Saint-Luc. Moreover every act of vandalism or violence will be reported to the police and could result in the payment of eventual compensation.
Maybe you are not in position to comply with your responsibilities? In that case bring it to our employees' attention so we can do our best to find a solution.

We will do our best to make your stay with us as comfortable as possible. However if you have any remarks, suggestions or complaints concerning your stay, please contact our Mediator.

Write to: The Mediator
Cliniques Universitaires Saint-Luc
10 Avenue Hippocrate
B-1200 Brussels

Mediator: mediateur-stluc@uclouvain.be - 02 764 11 26

On 6 October 2002, a law was introduced clarifying patients' rights in simpler and clearer words. Until then, protection of these rights was based on a series of rather vague texts, and in some cases, patients had no legal protection. In addition to that, some regulations were rather ambiguous, contradictory, and even unfavorable against patients. By removing this lack of access to, and vagueness of, information, the law has improved transparency and relations between professionals and patients.
Please refer to the Federal public service health, which dedicates several of its webpages on the issue of patients’ rights.