Patient Rights and Duties


  • are committed to providing you with quality care
  • respond, inform and decide with you
  • treat you with respect and without discrimination
  • accompany you throughout your treatment
  • keep your medical records up to date and respect your privacy


  • show respect to our staff
  • inform us correctly about your identity
  • give us the information we need for your care
  • follow our staff's recommendations
  • treat equipment and infrastructure with care

What happens in the event of non-compliance with these rules?

Inappropriate behavior may result in exclusion from the hospital. Any act of vandalism or violence against our staff or facilities will be reported to the police and may result in the payment of substantial compensation.

You feel one of your rights as a patient has not been respected ? 
Contact the Mediator


Contact :

Phone: +32 2 764 16 05  -  CLICK TO CALL

Write to: Service de Médiation
Cliniques universitaires Saint-Luc
Avenue Hippocrate, 10
B-1200 Bruxelles

Patients' rights are defined by law. Please refer to the Federal public service health (SPF Santé Publique)